New Bus Ticketing System

More after the jump.

1. How does the new bus ticketing system work?

When you touch the transit card on the card reader as you board the bus, the maximum fare of the route travelled is deducted from your card. When you touch out as you alight, the system automatically calculates the exact fare. This fare is displayed on the reader, and the balance is refunded into the card.

2. What is the payment mechanism for the new bus ticketing machine?

The system accepts all Touch n Go cards, including MyKad Touch n Go.

3. How do I purchase a transit card?

You can purchase a transit card on the bus with three simple steps: 1. Press the “Buy Card” button; 2. Insert bank note into the machine slot (RM5, RM10 and RM50 are accepted); 3. Collect card after the voice instruction is heard. The transit card purchased on board the bus functions as a normal Touch n Go card and is accepted at all TnG service providers, except toll highways. For this promotional period, transit card purchased onboard bus is free-of-charge (vs. RM10 which is normally charged when you purchase the TnG card elsewhere). However, a deposit of RM2 is refundable at selected major bus hubs, LRT stations and Touch n Go agents if you decide not to use the card anymore.

4. How do I reload my card?

You can reload your card on the bus with three simple steps: 1. Press the “Reload” button; 2. Insert bank note into the machine slot (you can reload values of RM1, RM5, RM10 and RM50); 3. Touch card on card reader after the voice instruction is heard. Alternatively, you can reload your card at most banks’ automated teller machines (ATM), participating convenience stores and other locations with the Touch n Go reload facility logo. Each reload service will be charged 50 sen service fee.

5. Once I purchase/reload on the bus, do I still need to touch card on the card reader?

No, the maximum fare of the route travelled is automatically deducted once the purchase / reload transaction is completed. You will need to touch out on the card reader when alighting the bus at the end of your journey to ensure that actual fare is deducted from the card.

6. How do I know the balance on my card?

For security reasons, balance only appears on reader if it is less than RM12.

7. Is there a minimum amount that I should always have in my card?

Yes, there should always be a minimum value that is equal to or greater than the maximum fare of the route travelled. However if your balance is below the maximum fare required, you can always reload on the bus. Once your card value falls below RM12, you will be alerted to reload every time you touch in.

8. When travelling with family members/friends who do not own a transit card, can I use a single card to pay for all traveling with me?

Yes, you can. Please inform the driver the number of passengers travelling with you and the driver will assist you accordingly. Note that for this “multi-boarding” facility, all passengers traveling with you will be charged adult fare.

9. Can I use my existing Rapid Pass to ride on the bus?

Yes, all existing RapidPass users can still use their cards on the bus by tapping on the existing card reader. However, you are advised to reload your card with a minimum value that is equal to, or greater than the maximum fare of the route travelled. This will enable you to also use the RapidPass cards on the new bus ticketing system.

10. Can I activate or deactivate the ‘EZ’ function on my RapidPass on the bus?

Please inform the driver to activate or deactivate the ‘EZ’ function on your RapidPass.

11. As a senior citizen / disabled person / elementary or secondary school student, can I still enjoy the concession fare with the new bus ticketing system?

To continue enjoying the concession fare, those in this category will have to apply for a photo ID concession card. The card will be issued to successful applicants upon registration at selected locations and schools. Please call the RapidKL helpline or visit our website for more details.

(Source: RapidKL)